Cancellation policy

Last updated: 29 October 2026

This English version is provided for your convenience. The German version is legally binding.

These subscription terms apply in addition to our Terms and Conditions to all orders for which you choose the “Subscribe and save” option on the product page.

1. Service

With a subscription, the selected product is sent to you automatically at the delivery interval you choose (for example every month or every 2, 3 or 6 months). The available intervals are shown on each product page.

2. Price and discount

You receive 5% off the current product price for every subscription delivery. The price per delivery and the shipping costs are shown before you place your order. We will inform you of any price change by email in good time before the next delivery; in that case you can cancel the subscription before the next delivery.

3. Payment

You pay for the first delivery when you order. Each further delivery is charged on its delivery date using the payment method chosen at checkout. You will receive an order confirmation by email for every subscription order.

4. Term and cancellation

The subscription runs for an indefinite period and has no minimum term. You can cancel it at any time without notice. Cancellation applies to all deliveries that have not yet been charged at the time of cancellation.

You can cancel or pause your subscription or skip individual deliveries:

• in your customer account under “Subscriptions”, or
• by email to info@lotea.de, stating your name and order number.

5. Right of withdrawal

You have a statutory right of withdrawal. For subscriptions, the withdrawal period starts when you receive the first delivery. See our withdrawal policy for details.

6. Contact

If you have any questions about your subscription, contact us at info@lotea.de.